Guest Registration and Identification

• Check-in Requirements: Upon check-in, all guests must present valid, government-issued photo identification.
• Indian Nationals: Passport, Aadhar Card, Voter ID, or Driver’s License.
• Foreign Nationals: Passport with a valid visa.
• Age Requirement: The primary guest must be at least 21 years old. Minors under 18 must be accompanied by a parent or legal guardian.
• Visitor Policy: Visitors are allowed between 10:00 AM and 6:00 PM. They must check in at the reception with valid identification.

Check-in and Check-out

• Check-in Time: 11:00 AM
• Check-out Time: 11:00 AM
• Early check-in and late check-out are subject to availability and additional charges.

Payments and Cancellations

• Payments: All bookings must be secured with a valid debit/credit card or deposit.
• Cancellation Policy:
  • Flexible: 7+ days before arrival - full refund.
  • Partial Refund: 5-7 days before arrival - 50% charge.
  • Non-Refundable: Less than 5 days before arrival - full charge.
• No-Show Policy: Full booking amount will be charged for no-shows.

Rules and Conduct

• Quiet Hours: 10:30 PM - 8:00 AM.
• No Outside Food, Alcohol, Drugs, or Weapons:
  • No outside food and beverages.
  • Illegal drugs and activities are strictly prohibited.
  • Weapons possession will result in immediate eviction.
• No Smoking Policy: Smoking is only permitted in designated outdoor areas.
• Visitor Conduct: Registered guests are responsible for their visitors.

Special Events and Venues

• Weddings, Corporate Events, and Celebrations: Custom event packages are available.
• Photography and Media Use: Photos taken in public areas may be used for promotional purposes.

Health, Safety, and Security

• Health and Hygiene: High standards of cleanliness and hygiene are maintained.
• Safety and Security: CCTV monitoring is present in public areas.
• Liability: The resort is not responsible for accidents, injuries, or losses.
• Medical Assistance: Basic first aid is available.

Guest Responsibility and Resort Liability

• Damage to Property: Guests will be charged for any damage caused to property.
• Personal Liability: Guests use resort facilities at their own risk.

Cancellation and Resort Rights

• Resort’s Right to Cancel: The resort reserves the right to cancel bookings due to unforeseen circumstances.
• Refund Policy: Refunds will be processed within 7-10 business days.

Force Majeure

• The resort is not responsible for cancellations due to natural disasters, pandemics, or government restrictions.

Jurisdiction

• These terms are governed by the laws of India, with disputes resolved in Bangalore, Karnataka.

Additional Provisions

• Children’s Policy: Children under 5 stay free. Discounted rates for 5-12 years old. Above 12 years full charges.
• Alcohol Policy: Guests must be 21+ to purchase alcohol.
• Termination of Stay: The resort reserves the right to terminate a guest’s stay for non-compliance.

Thank you for choosing Benchkal Resort!
We hope you have a relaxing and memorable stay. If you have any questions, our staff is always available to help.